Shipping policy

UNITED STATES DOMESTIC SHIPPING

Fulfillment Schedule: Bastion uses a third-party fulfillment service to pick, pack and ship your order from warehouse locations in Arizona and New Jersey USA.

Orders are processed Monday through Friday 7A to noon.  The warehouse does not ship on weekends or holidays. If an order arrives after Friday noon, it will not process until Monday (unless Monday is a US holiday).

Order modifications or cancellations are not possible once an order enters the fulfillment queue, even if a tracking number has not yet been generated. The physical shipping process is well underway before the digital tracking data is finalized and transmitted to the customer.

The fulfillment service partners with regional, national, and international delivery services (e.g., UPS, FEDX, USPS, Cirro, UniUni, OnTrac, (CAPost, Royal Mail, AUPost). Customers cannot choose a specific carrier.

Delivery Schedule: Estimated delivery time depends on the service level selected at checkout: STANDARD (4-8 business days) or EXPEDITED (2-3 business days). 

Transit times may exceed delivery estimates due to carrier delays (weather, temporary service outage, etc).  There is no guaranteed date/time of delivery.

Expedited Delivery Service: There is a service fee for expedited service. Signature is required at time of delivery. Expedited delivery does not ship to PO boxes.  Expedited deliveries are during normal business hours (weekdays M-F) only.  No weekend delivery service is available.  Please note this when ordering later in the week.  For example, orders arriving for processing Wednesday through Friday may not qualify for same week delivery depending on delivery option purchased.

P.O. Box or APO/FPO Addresses: BASTION® ships to addresses within the U.S., U.S. territories, and in most cases APO/FPO/DPO addresses. For PO Boxes and APO/FPO/DPO addresses, BASTION® uses USPS First-Class delivery as the default service.

INTERNATIONAL SHIPPING (OTHER THAN USA AND TERRITORIES)

We now ship worldwide. Available shipping options and estimated delivery times vary by destination and will be displayed at checkout. We appreciate your support.

We collect Duties and Taxes (DDP) within the cart during the final payment process. There is no method to opt out of DDP payments.

Fulfillment schedule follows the same domestic schedule (see above).

International Delivery Schedule: Estimated average delivery time depends on the service level selected at checkout: STANDARD (4-20 business days) or EXPEDITED (3-5 business days). Delivery times are estimates only and not a guarantee with the exception of paid expedited delivery service that requires signature at delivery. 

SHIPPING CONFIRMATION & TRACKING INFORMATION

You will receive a Shipment Confirmation email once your order is fulfilled.  The confirmation includes the tracking number. If you have not received an order tracking update within 3 business days of your order payment date, please contact our Customer Service team.

SCANNED AS DELIVERED BUT NO PHYSICAL SHIPMENT

We do not take immediate action to reship or refund the day something is scanned as delivered but physically missing.  It often happens that ground delivery service will scan the shipment as delivered at a transit hub rather than the final destination.  It typically takes 1-2 business days after the scan to receive the package.

In the interim, do not wait to take the following steps, as shipments are rarely lost and have a high success rate of recovery: 

§  Verify Address: Double-check the shipping address on your order confirmation to ensure it is correct. 

§  Search Thoroughly: Check porches, back doors, side gates, mailboxes, bushes, and even your garage, as carriers might hide packages for security. 

§  Ask Around: Inquire with household members, roommates, or neighbors, as they might have accepted it for you or received it by mistake. 

After checking and asking around, contact the carrier and provide your tracking number.  Most have GPS details that will help with locating shipment.  Customers need to wait 10 business days before submitting a missing shipment claim.  

SHIPMENT DAMAGE

BASTION® will replace products damaged during the shipping process. Contact our Customer Service team within 1 business day of receiving damaged goods. We require clear pictures of damage to shipping container (envelope/box) AND damage to product(s). We are not liable for damage caused by persons/businesses who manage your deliveries.

MISSING SHIPMENTS

BASTION® does not immediately reimburse or replace orders that have been confirmed as delivered by any carrier, where buyer/recipient claims package is missing. If delivery address is not a private mailbox directly accessible to carrier, we are not liable for a missing shipment. If mail is managed by a third-party, you must work with that party to locate your shipment or seek compensation for loss/damage.

STOLEN ORDERS

BASTION® does not reimburse or replace orders that have been confirmed as delivered by any carrier, where buyer/recipient claims theft. Contact law enforcement for theft-related issues. In some circumstances, you may be able to file a loss claim with your home/renter’s insurance.

RETURNS

Please see our Return and Refund Policy as it provides detailed information about options and procedures for returning your order.